Support Centre
🔥 Before You Ignite
Everything you need to know about your Lighttz order.
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How can I contact Lighttz?
You can reach us at support@lighttz.com. Our customer support team operates daily and responds to all enquiries within 24 hours.
We are committed to delivering fast, dependable support — whenever you need it.
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Do you ship worldwide?
Yes — Lighttz ships worldwide.
We partner with trusted international carriers to ensure secure, dependable delivery.
Shipping times vary by destination, and full tracking details are provided once your order has been dispatched.
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Can I change or cancel my order?
To ensure prompt dispatch, orders begin processing shortly after they are placed. If you need to modify or cancel your order, please contact us within 12 hours of placing it.
Once an order has entered fulfilment, changes can no longer be made. If your order has already shipped, returns may be initiated after delivery in line with our return policy.
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What payment methods do you accept?
We accept all major payment methods, including:
• Visa
• Mastercard
• American Express
• PayPal
All transactions are securely processed through encrypted checkout systems to ensure your payment information remains protected at all times.
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When will my order be processed?
Orders are handled daily to ensure efficient processing and dispatch.
Each order is carefully prepared and processed within 1–3 business days prior to shipment.
Once shipped, tracking details are issued so you can monitor your delivery in real time. During peak seasons or promotional periods, minor processing delays may occur. However, we always prioritise speed without compromising quality.
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How long will delivery take?
Delivery times vary by destination.
Most international orders arrive within 7–21 business days from dispatch.
Tracking details are provided once shipped, allowing you to follow your order at every stage.
While occasional carrier delays may occur during peak periods, we work closely with our logistics partners to ensure safe and timely delivery.
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What if I do not receive my order?
If your order has not arrived within 30 days of dispatch, please contact us.
We will promptly investigate and resolve the matter. If delivery cannot be confirmed, you will be eligible for a full refund.
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How do I return an item?
To initiate a return, please contact support@lighttz.com with your order number.
We will provide detailed return instructions.
Returned items must be unused and in their original condition.
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What if my item arrives damaged or defective?
If your item arrives damaged, incorrect, or defective, please contact us as soon as possible after delivery.
To assist us in resolving the issue efficiently, include:
• Your order number
• Clear photographs of the item and its packaging
Once reviewed, we will assess the situation and arrange an appropriate resolution, which may include a replacement or refund where applicable.
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When will I receive my refund?
Refunds are issued to your original payment method.
Once approved, refunds typically appear within 7–10 business days, depending on your financial institution.
Processing times may vary between banks. If your refund has not appeared after this timeframe, we recommend contacting your card provider directly for further information.
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Do you offer a guarantee?
Absolutely.
Every Lighttz product is backed by our 30-Day Confidence Guarantee.
If you are not satisfied, you may return your item within 30 days of delivery, provided it remains unused and in original condition.
We build products to perform — and we stand behind them.
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Need further assistance?
If your question is not listed here, please contact us at support@lighttz.com.
Our team will be happy to assist you.